Responsible Gaming at hbeje
Play Smart. Stay in Control.

hbeje operates an absolute minimum age policy. Only individuals who are 18 years of age or older are permitted to register an account, make deposits, or participate in any form of gambling activity on the hbeje platform. This policy applies to all players in Bangladesh without exception, regardless of the game type, deposit method, or promotional context.

1.1 Age Verification at Registration

During the registration process, hbeje collects your date of birth and requires you to confirm that you are aged 18 or above. This self-declaration is the first layer of age control. For higher-value accounts or where transaction patterns trigger a review, hbeje may require documentary proof of age — such as a National Identity Card (NID), passport, or birth certificate — as part of the standard KYC (Know Your Customer) process. Account withdrawals may be withheld until age verification is satisfactorily completed.

1.2 Underage Access Prevention

hbeje strongly encourages parents and guardians to make use of parental control and internet filtering software to prevent underage individuals from accessing gambling websites. If you share a device with younger family members in Dhaka, Chittagong, Sylhet, or anywhere else in Bangladesh, please ensure your hbeje Login credentials are kept private and that you log out fully after each session. Never share your password or allow a minor to use your device while you are logged in.

1.3 Consequences of Underage Gambling

If hbeje identifies or suspects that an account is held by or being used by a person under the age of 18, the account will be suspended immediately and permanently closed. Any deposits made by or on behalf of an underage individual will be returned to the original payment source (bKash, Nagad, Rocket, or bank account, as applicable). hbeje reserves the right to report underage access attempts to relevant authorities where required by law.

Problem gambling can develop gradually and is not always easy to recognise in yourself. hbeje encourages every player to periodically reflect on their gambling habits honestly. The following self-assessment checklist covers common warning signs. If you answer "yes" to several of these questions, it may be time to take a break, speak to someone you trust, or contact hbeje's responsible gaming team for guidance.

hbeje has built a comprehensive set of responsible gaming tools directly into the platform. These tools are accessible from your Account settings at any time and are designed to give you meaningful, practical control over your gambling activity. You do not need to contact support to use most of these features — they are self-service and take effect quickly once activated.

Self-exclusion is hbeje's most comprehensive player protection measure. It is designed for players who feel they need to step away from gambling entirely for a defined period. Once self-exclusion is activated, it cannot be reversed before the chosen period expires — this is intentional, and it is what makes the tool genuinely protective rather than cosmetic.

4.1 How to Activate Self-Exclusion

Self-exclusion can be requested at any time by contacting hbeje support at [email protected] with the subject line "Self-Exclusion Request". Please include your registered mobile number or email address so we can verify your identity and process the request without delay. Once confirmed, the exclusion will be applied to your account within a maximum of 24 hours, though in most cases it takes effect within a few hours of the request being received.

4.2 Available Exclusion Periods

• 1 Month — A short-term break suitable for players who want to reset after an intense period of play.
• 3 Months — A medium-term exclusion that provides meaningful distance from the platform.
• 6 Months — Recommended where gambling has started to affect daily life or finances.
• 1 Year — A long-term exclusion suitable for players experiencing significant harm.
• 5 Years — The maximum exclusion period offered by hbeje, for cases of serious gambling harm.
• Permanent Exclusion — An irreversible, lifetime ban from the hbeje platform. This option is available for players who determine that gambling should not be part of their life going forward.

4.3 What Happens During Self-Exclusion

During your self-exclusion period, your hbeje account will be locked and inaccessible. You will not receive any promotional communications, bonus offers, or re-engagement messages. Any pending withdrawals will be processed to your registered payment method (bKash, Nagad, Rocket, or bank account). Your account balance will be preserved if you have chosen a temporary exclusion period — you will be able to access it upon return after the exclusion expires.

4.4 Attempting to Re-Register During Exclusion

hbeje takes firm steps to prevent self-excluded players from re-registering under a new account. If hbeje identifies that a self-excluded player has attempted to create a new account during their exclusion period, that account will be permanently closed and any deposits returned. Circumventing self-exclusion by providing false registration details is a breach of hbeje's Terms & Conditions and may result in permanent exclusion.

Financial control is central to responsible gaming. hbeje provides a layered system of spending limits that players can apply to their account independently, without needing to contact support. These limits work alongside the payment processing capabilities of bKash, Nagad, Rocket, and other supported channels available to players across Bangladesh.

5.1 Daily Deposit Limits

A daily deposit limit restricts the total amount (in BDT) that can be credited to your hbeje account within any rolling 24-hour window. For example, setting a daily limit of ৳2,000 means that once you have deposited ৳2,000 in a day — across one or multiple transactions — the platform will block further deposits until the 24-hour period resets. This is the most granular level of financial control and is recommended as a starting point for all players.

5.2 Weekly and Monthly Limits

For players who prefer to manage their gambling budget on a longer timeframe, weekly and monthly deposit limits operate on the same principle — a hard cap on total deposits within the chosen rolling period. A monthly limit of ৳10,000, for instance, ensures that regardless of how many individual transactions are made, your total deposit exposure for the month cannot exceed that figure. Many players in Dhaka, Chittagong, and Sylhet find monthly limits particularly useful for aligning gambling budgets with their regular income cycles.

5.3 Changing an Existing Limit

Responsible gaming best practice — and hbeje's platform rules — require that limit reductions take effect immediately, while limit increases are subject to a mandatory 48-hour cooling-off period. This asymmetry is deliberate: it ensures that a decision made in a moment of excitement or frustration cannot instantly remove the protections you set for yourself when thinking clearly. During the 48-hour waiting period, the original (lower) limit remains fully in force.

Sometimes all a player needs is a short, structured break — not a full self-exclusion, but a temporary pause to regain perspective. hbeje's time-out feature is designed precisely for this purpose. It gives you the ability to step away from the platform for a defined short period without permanently closing your account.

6.1 Available Time-Out Periods

Time-out periods are available in the following durations, all of which can be self-activated from your Account settings at any time:

• 24 Hours — A brief pause after an intense session or a stressful day.
• 48 Hours — A weekend cool-off period.
• 7 Days — A week-long break to reset habits and reflect on play patterns.
• 30 Days — A month-long break, longer than a single cool-off but shorter than formal self-exclusion.

6.2 What Happens During a Time-Out

During a time-out, your hbeje account is temporarily suspended. You will not be able to log in, deposit, or place bets. Promotional emails and SMS communications are paused for the duration of the time-out. Your account balance and history are preserved and will be fully accessible when the time-out period expires. Time-out periods cannot be shortened once activated — if you request a 7-day time-out, it will run for the full 7 days regardless of any subsequent requests to end it early.

6.3 Difference Between Time-Out and Self-Exclusion

A time-out is a short-term, reversible pause — your account resumes automatically at the end of the period. Self-exclusion is a longer-term, policy-enforced break that requires a formal request to reinstate and carries a minimum waiting period after the exclusion expires. If you are uncertain which option is right for your situation, hbeje's responsible gaming team can help you think through the choice without pressure. The right answer depends on the severity and duration of the concern you are experiencing.

hbeje is committed to making it easy for players to access help whenever they need it. Whether you have a question about your account limits, want to request self-exclusion, or simply need to talk to someone about a concern, our support team is available around the clock and will always treat your enquiry with sensitivity and discretion.

7.1 Contacting hbeje Responsible Gaming Support

The fastest way to reach hbeje's responsible gaming team is by emailing [email protected] with the subject line "Responsible Gaming Enquiry". Please include your registered mobile number or email address so that our team can locate your account and respond effectively. All responsible gaming communications are handled by a dedicated team separate from general customer support, and every conversation is treated as strictly confidential.

7.2 What to Expect When You Reach Out

When you contact hbeje about a responsible gaming concern, you can expect a compassionate, non-judgmental response. Our team will listen carefully, explain all available options — from deposit limits and time-outs through to full self-exclusion — and help you identify the approach that best fits your situation. We will never attempt to discourage you from using any protective tool or suggest that doing so is an overreaction. Your wellbeing is always the priority.

7.3 External Help Resources

hbeje encourages players who feel they need additional support beyond what the platform can offer to reach out to mental health and counselling services. Speaking to a trusted friend, family member, or professional counsellor can make a significant difference. If gambling is creating financial stress, speaking to a financial adviser or community support organisation in your city — whether in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, or elsewhere in Bangladesh — is a constructive next step.

7.4 Supporting a Friend or Family Member

If you are concerned about someone else's gambling habits, hbeje encourages you to approach the conversation with empathy rather than confrontation. Express your concern calmly, share specific observations, and let them know that help is available. If you believe a family member has an account on hbeje and is experiencing gambling harm, you may contact us at [email protected] to discuss the situation. While hbeje must protect account holder privacy, our team will advise on the options available within those constraints.

Responsible gaming is not a checkbox for hbeje — it is a core part of how we operate and how we measure success as a platform. The following commitments represent the standards we hold ourselves to in every interaction with every player across Bangladesh.

8.1 We Will Never Pressure You to Keep Playing

hbeje will not send targeted promotional messages designed to re-engage players who have recently set limits, requested a time-out, or shown signs of distress in their play patterns. Our marketing activities are governed by responsible gaming principles, and accounts flagged by our internal monitoring systems are automatically removed from promotional communications until a responsible gaming review is completed.

8.2 We Will Monitor for Signs of Harm

hbeje's platform includes automated monitoring tools that analyse account activity for patterns associated with problem gambling — such as rapidly increasing bet sizes, extended sessions without breaks, repeated deposit attempts after reaching a limit, and chasing behaviour. Where these patterns are detected, a member of our responsible gaming team will proactively reach out to the player with information about available support tools. This outreach is always offered as assistance, never as an accusation.

8.3 We Will Keep Your Data Private

All responsible gaming interactions — whether you contact our team, activate a limit, or request self-exclusion — are handled in strict confidence. This information is never shared with third parties for marketing purposes and is used only to manage your account protections and comply with applicable legal obligations. For full details, please review our Privacy Policy.

8.4 We Will Make Tools Easy to Access

Responsible gaming tools should not be buried in obscure menus or require lengthy support conversations to activate. hbeje is committed to ensuring that all player protection features are prominently accessible within Account settings and that the process for requesting self-exclusion or a time-out is straightforward, fast, and never discouraging. We review the accessibility of these tools regularly and update the interface whenever barriers are identified.

8.5 We Will Treat Every Player With Respect

Every player who reaches out to hbeje about a gambling concern will be treated with dignity, empathy, and respect — regardless of the nature or severity of the concern they raise. There is no threshold of "seriousness" required before our responsible gaming team will take a player's concern seriously. Whether you simply want to reduce a deposit limit or need to discuss a significant gambling problem, you will receive the same standard of attentive, professional, and compassionate support.