Terms & Conditions — hbeje
Bangladesh Online Gaming Platform

In these Terms & Conditions, unless the context otherwise requires, the following definitions apply:

Term	Meaning
"Platform" / "hbeje"	The online gaming and sports betting service operated under the brand name hbeje and accessible at hbeje.com, including all sub-pages, mobile experiences, and associated services.
"Player" / "You" / "User"	Any individual who accesses, browses, registers an account on, or places a wager through the hbeje platform.
"Account"	The unique registered profile created by a Player upon completing hbeje's registration process, used to access all platform features including deposits, withdrawals, and gaming.
"Balance"	The total real-money funds held within a Player's hbeje Account, excluding any non-withdrawable bonus funds unless otherwise specified.
"Bonus Funds"	Any promotional credits, free spins value, or matched deposit incentives credited to a Player's Account subject to wagering requirements before becoming withdrawable.
"Wager" / "Bet"	Any real-money stake placed by a Player on a casino game outcome, sports market, or any other wagering product offered through the hbeje platform.
"BDT" / "৳"	Bangladeshi Taka — the sole currency accepted for all real-money transactions on the hbeje platform unless explicitly stated otherwise.
"KYC"	Know Your Customer — the identity and age verification process hbeje may require a Player to complete before permitting withdrawals or continued use of the platform.
"Restricted Jurisdiction"	Any country or territory from which access to and use of hbeje is prohibited under these Terms & Conditions or applicable law.

References to the singular include the plural and vice versa. Headings are for convenience only and do not affect the interpretation of any provision. These Terms & Conditions are drafted in English; in the event of any translation, the English version shall prevail.

2.1 Minimum Age Requirement

Use of the hbeje platform is strictly restricted to individuals who are 18 years of age or older at the time of registration and at all times during which an Account remains active. By completing the hbeje registration process, you represent and warrant that you meet this minimum age requirement. hbeje reserves the right to request age verification documentation at any time and to suspend any Account pending completion of that verification process.

2.2 Geographic Eligibility

The hbeje platform is intended for use by players located in Bangladesh. Players accessing the platform from jurisdictions where online gaming is prohibited by local law are solely responsible for determining whether their use of hbeje is lawful in their location. hbeje does not accept registrations from individuals located in jurisdictions where the provision or use of online gambling services is expressly prohibited. It is the Player's responsibility to ensure compliance with local laws before registering or placing any wager.

2.3 Personal Capacity

By registering with hbeje, you confirm that you are acting on your own behalf and not as an agent for or on behalf of any third party. You further confirm that you are not currently subject to a self-exclusion order issued by hbeje or any other gambling operator, that you have not been declared legally incapacitated, and that you are not a current employee, contractor, or close family member of an hbeje employee in a role that creates a conflict of interest.

3.1 Registration Requirements

To access real-money gaming and betting services on hbeje, a Player must complete the account registration process by providing accurate, current, and complete information as requested. This includes, but is not limited to, a valid mobile phone number, a unique password, and confirmation of the Player's date of birth. The information provided at registration forms the basis of the Player's identity on the platform and will be used for KYC verification.

3.2 One Account Policy

Each individual is permitted to maintain only one active hbeje Account. The operation of multiple accounts — whether under the same identity or different identities — constitutes a material breach of these Terms & Conditions. hbeje employs automated and manual detection methods to identify duplicate accounts. Upon detection, hbeje reserves the right to close all associated accounts, forfeit any outstanding balances including bonus funds, and ban the individual from future registration.

3.3 Account Security

Players are solely responsible for maintaining the confidentiality of their hbeje Login credentials. You must not disclose your password to any third party, allow any third party to access your Account, or use another Player's Account. hbeje will never ask for your password via email, SMS, or live chat. If you suspect that your Account has been accessed by an unauthorised party, you must notify [email protected] immediately. hbeje accepts no liability for losses arising from a Player's failure to maintain the security of their own login credentials.

3.4 Know Your Customer (KYC) Verification

hbeje may require Players to complete identity verification before processing withdrawal requests or in response to compliance obligations. Verification may include submission of a government-issued photo identification document (such as a National ID card or passport), proof of address, and confirmation of payment method ownership. Failure to complete KYC verification within the timeframe specified by hbeje may result in Account suspension and withholding of withdrawal requests until verification is complete.

3.5 Accuracy of Information

Players must keep all Account information current and accurate. If any registered details change — including your mobile number or payment method information — you must update your Account promptly. hbeje is not responsible for failed transactions, missed notifications, or Account access issues arising from outdated or inaccurate information provided by the Player.

4.1 Accepted Payment Methods

hbeje currently accepts deposits and processes withdrawals via the following payment channels: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank mobile banking, City Bank, BRAC Bank, Islami Bank, Sonali Bank, Visa, and Mastercard. The availability of specific payment methods may vary from time to time. hbeje reserves the right to add or remove payment methods without prior notice, subject to providing reasonable communication via the platform.

4.2 Minimum and Maximum Transaction Limits

The minimum deposit amount accepted by hbeje is ৳200 per transaction. The maximum single-transaction deposit limit is subject to the limits applied by your chosen payment provider and any account-level limits applied by hbeje's risk management team. Withdrawal minimums and maximums are displayed within the Account dashboard at the time of requesting a withdrawal. hbeje reserves the right to modify transaction limits without prior notice.

4.3 Withdrawal Processing Times

Withdrawal requests submitted via bKash or Nagad during Bangladesh Standard Time (BST, UTC+6) business hours are typically processed on the same day. Bank transfer withdrawals are processed within one to three business hours under normal operating conditions. Processing times may be extended during periods of heightened transaction volume, public holidays, or when KYC verification is pending. hbeje is not liable for delays caused by the Player's financial institution or payment service provider.

4.4 Currency

All transactions on the hbeje platform are conducted in Bangladeshi Taka (BDT / ৳). hbeje does not accept deposits in foreign currencies. Any currency conversion required to complete a transaction is the sole responsibility of the Player and their payment provider; hbeje is not liable for exchange rate losses or conversion fees applied by third-party payment processors.

4.5 Player Funds

Player funds deposited into an hbeje Account are held separately from hbeje's operational funds. hbeje does not use Player funds for operational expenditure. Players may request a withdrawal of their real-money Balance at any time subject to the completion of any applicable KYC verification and the absence of any account restriction. Bonus funds cannot be withdrawn until associated wagering requirements have been fully satisfied.

5.1 General Bonus Terms

All bonuses and promotional offers made available by hbeje are subject to the specific terms and conditions published alongside each individual offer. Players must read and accept the specific offer terms before opting into any promotion. In the event of any conflict between offer-specific terms and these general Terms & Conditions, the more specific offer terms shall prevail for matters directly related to that offer.

5.2 Wagering Requirements

Bonus funds credited to a Player's hbeje Account are subject to wagering requirements before they become eligible for withdrawal. The applicable wagering multiplier, qualifying game types, contribution rates, and expiry period are stated in the terms accompanying each individual bonus offer. Not all game types contribute equally to wagering requirements; slots typically contribute 100%, while live table games, sports betting, and certain specialty games may contribute at a reduced rate or not at all.

5.3 Bonus Abuse

hbeje operates a zero-tolerance policy toward bonus abuse. Actions that constitute bonus abuse include, but are not limited to: registering multiple accounts to claim the same offer, using low-risk betting strategies designed solely to satisfy wagering requirements without genuine play intent, syndicated bonus claiming, and any form of collusion between Players to exploit promotional terms. Where bonus abuse is detected, hbeje reserves the right to void the bonus, void any winnings derived from the bonus, and close the Player's Account permanently.

5.4 Seasonal and Time-Limited Promotions

hbeje periodically offers enhanced promotions tied to Bangladesh's sporting and cultural calendar, including BPL season, IPL, T20 World Cup tournaments, Eid, Pohela Boishakh, Victory Day (December 16), and Independence Day (March 26). These promotions are subject to their own specific terms, limited time windows, and may carry distinct wagering requirements. Expired promotions cannot be retroactively claimed.

5.5 hbeje's Right to Modify or Withdraw Offers

hbeje reserves the right to modify, suspend, or permanently withdraw any promotional offer at any time without prior notice, provided that the terms applicable to any bonus already accepted and in progress by a Player at the time of the change will continue to apply for that Player's current bonus cycle. hbeje will not retroactively alter the wagering requirements of a bonus that a Player has already accepted and begun working through.

6.1 Acceptance of Wagers

hbeje reserves the right to refuse, limit, or void any wager at its sole discretion. A wager is not considered accepted until a confirmation reference number has been issued by the platform. In the event of a technical failure during the placement of a wager, the Player should contact [email protected] with transaction details. hbeje's system logs constitute the definitive record of all wager placements and outcomes.

6.2 Cricket Betting Specific Rules

For all cricket betting markets — including BPL, IPL, T20 World Cup, ICC events, and bilateral series involving the Bangladesh Tigers — hbeje applies the following general rules: (a) matches abandoned before the minimum number of overs required to constitute a result under the relevant competition rules will be voided and stakes refunded; (b) in-play markets are settled on the official result declared by the relevant governing body; (c) hbeje reserves the right to suspend in-play markets at any time if data feed integrity cannot be assured; (d) in the event of a dispute between the hbeje settlement and the official result, the official result as published by the governing body (ICC, BCB, BCCI, or equivalent) shall prevail.

6.3 Casino & Slot Games

All casino games hosted on the hbeje platform — including slots from Pragmatic Play, NetEnt, and Microgaming; live dealer games from Evolution Gaming and Ezugi; and specialty titles — are governed by the individual game rules published within the game interface. hbeje's role is as a distributor of these games; the game provider's certified RNG and payout logic govern all outcomes. Published Return to Player (RTP) percentages are theoretical long-term averages and do not guarantee any specific outcome in any individual session.

6.4 Void Bets and Technical Errors

In the event of a technical error, system malfunction, or manifest pricing error that results in a wager being placed at odds or terms that are demonstrably incorrect, hbeje reserves the right to void the affected wager and return the stake to the Player's Balance. hbeje is not obligated to honour bets placed at erroneous odds resulting from platform or data feed errors, regardless of whether the Player was aware of the error at the time of placement.

7.1 Player Responsibilities

Each Player is solely responsible for ensuring that their use of the hbeje platform is lawful in their jurisdiction, that all information provided to hbeje is accurate and up to date, and that their Account is not accessed by or shared with any third party. Players are also responsible for their own gambling behaviour and are encouraged to use the responsible gaming tools available on the platform, as detailed on our Responsible Gaming page.

7.2 Prohibited Activities

The following activities are strictly prohibited on the hbeje platform and will result in Account suspension, forfeiture of balances, and potential referral to law enforcement authorities:

• Using automated software, bots, scripts, or artificial intelligence to interact with the platform, place wagers, or exploit game mechanics.
• Colluding with other Players in card games, tournaments, or any game type where collective action provides an unfair advantage.
• Any form of match-fixing, spot-fixing, or use of insider information in sports betting markets.
• Money laundering or any use of hbeje to obscure the origin of illegally obtained funds.
• Fraudulent chargebacks or reversal of genuine deposits via payment providers.
• Creating multiple accounts to exploit welcome bonuses or other promotions restricted to new Players.
• Providing false identity documents in response to KYC verification requests.
• Accessing the platform using VPN, proxy, or anonymising services to circumvent geographic or account restrictions.

7.3 Consequences of Prohibited Conduct

Where hbeje identifies prohibited conduct, it reserves the right to take immediate action including: suspension of the affected Account pending investigation, permanent closure of the Account, forfeiture of all real-money and bonus balances, withholding of pending withdrawals pending investigation, and disclosure of relevant information to law enforcement or regulatory authorities where required by applicable law.

8.1 Closure by the Player

A Player may request the closure of their hbeje Account at any time by contacting [email protected]. Prior to closure, any real-money Balance remaining in the Account (excluding non-withdrawable bonus funds) will be made available for withdrawal, subject to the completion of any outstanding KYC verification. Account closure requests are typically processed within two business days of receipt. Players who wish to exclude themselves from the platform for responsible gaming reasons should request self-exclusion rather than simple account closure, as self-exclusion carries additional protections against re-registration.

8.2 Closure by hbeje

hbeje reserves the right to suspend or permanently close any Account at its sole discretion, with or without prior notice, in circumstances including but not limited to: breach of these Terms & Conditions, provision of false registration information, suspected fraud or money laundering, failure to complete KYC verification within the specified timeframe, account inactivity for a period exceeding 12 consecutive months, or any other situation where hbeje determines that continued operation of the Account poses a risk to the platform's integrity or legal compliance.

8.3 Dormant Accounts

An Account is considered dormant if no login activity has been recorded for a period of 12 consecutive months. hbeje will attempt to notify the Player at their registered contact details prior to classifying an Account as dormant. Dormant Accounts may be subject to a monthly administration fee as disclosed in hbeje's current fee schedule, which will be deducted from the Account Balance until the Balance reaches zero or the Player reactivates the Account by logging in.

8.4 Effect of Closure

Upon Account closure — whether initiated by the Player or by hbeje — the Player's right to access the platform terminates immediately. Any pending wagers placed prior to closure will be settled in accordance with normal rules and any resulting winnings credited to the Account Balance. Legitimate real-money Balances remaining after closure processing will be returned to the Player via their last verified payment method, subject to applicable KYC verification. Bonus funds and any winnings derived solely from bonus funds that remain subject to unsatisfied wagering requirements will be forfeited upon closure.